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Frequently Asked Questions

A PDF pattern

Check what type of pattern you have ordered. If it is a PDF pattern, you will not receive it by mail. Go to your personal space in the "My downloadable products” section to download your pattern and your instructions. If it is a pattern folder and 20 business days or more have passed, contact us by using this form so that we can solve the problem and don’t forget to specify your order number.

We can give you a refund under certain conditions: - You have just placed your first order and you did not understand how a PDF pattern works - You bought the same model twice - You have not downloaded your model Be sure to check these conditions before requesting a refund by using this contact form. Please note that we will verify each request. Don’t forget to specify your order number in your message.

We can help you remotely for some things but our help is not a substitute for actual sewing lessons. You can find different books that can help you during the making of your model on our website.

Please contact us if you think that the model has a defect. Don’t forget to specify the model number and attach photos or screenshots.

You must check whether your printer settings have not changed the scale of the document while printing. To do this, start by printing only the sheet containing the test square and check that it measures10x10cm. Then, you can print all of the pages and assemble them.

Seam allowances are not included in Burda Style patterns, but the instructions may indicate that seam allowances have been included. Be sure to read the model instructions.

Burda sizes are generally larger than "standard” sizes. Therefore, check your measurements and refer to the Burda size guide!

Following our rules and what is mentioned in our magazine, our patterns can be copied only for private use and cannot be sold. On the other hand, if one of our readers buys a magazine or a pattern and has it made by a professional seamstress for his or her own use, then there is no problem.

For all commercial requests, please contact us directly by e-mail.

The delivery of my order

If there has been a delay of 20 business days or more, please contact us by using this contact form so that we can solve the problem. Don’t forget to specify your order number and/or the delivery address in your message.

Please notify us of your new address in the contact form, we will make the necessary changes. Don’t forget to specify your order number and/or the delivery address in your message

A product on the website

All the magazine issues which are still available are on our website. Magazines with the indication "unavailable" on our website will not be reprinted. The same goes for magazines that are not present on our website.

We will be happy to tell you. Please contact us by using the contact form to have the answer!

You can look for the product of your choice directly by typing the key words in the search bar which is present on our website. You can also navigate through our various tabs and filters. You can use the store locator: https://seymour.co.uk/storefinder

The management of my subscription

You can choose the first issue of your subscription when you place your order. This first issue will also be indicated in the confirmation e-mail that you will receive after having placed your order. If you have not chosen the right issue, you can contact us by using this form. Please note that we cannot totally guarantee this modification. If the magazine has already been shipped from our premises, we will not be able to change it. Don’t forget to specify your order number and/or the delivery address in your message.

For any change regarding your subscription, please contact us by using this contact form and specify your order number and/or the delivery address.

If you subscribed on our website, please contact us by using this contact form and specify your order number and/or the delivery address. If you subscribed through another website/agency, contact them directly.

Log in to your customer account and then select the subscription of your choice. Choose the first issue that you want to receive and then proceed with the payment (100% secure). Next, you will receive an order confirmation e-mail.

Please contact us directly by using this contact form so that we can change your bank details.

For subscriptions to United Kingdom, Ireland, Denmark, Norway, Sweden - please order from our website burdastyle.uk.

For subscriptions to the United States - you can take out a subscription from burdastyle.com.

For subscriptions to Canada - please contact Sunrise News

For subscriptions to Finland - please contact Lehtitoimisto Kukkonen Oy

Other request

For the moment, the only way to pay is by credit card.